Introduction for ministry leaders
If you're in charge of creating events for your department or ministry, your main goal is to make sure events are ready with their rooms and resources at the requested time. Calendar makes it possible!
Request rooms and resources
After you've created the event, you need to request the rooms and resources the event will need, including any keys a person might need.
Add the event schedule
Don't forget your setup times! If a team plans to come before the event, add it to the schedule so the room is prepared for them.
Link a Registration signup
If the event is connected to another event, like one in Registrations, choose from available signups or create a new one from the Settings tab.
Email notifications
By default, you are the event owner of any event you create. However, if you're setting up the event for someone else who needs to be able to make changes to the event, make them the event owner or add managers.
Event owners and managers receive emails based on the status of the requests and how they've set up their email notifications.
If you still want to be part of the dialogue, subscribe to the comments and enable email notifications.
Get help and support
Any time you have questions, Planning Center's support team is here to help! Use the ? question mark icon in the toolbar to open the Help and support sidebar.
From here you can:
Search online documentation for an instant answer to your question. The toolbar also suggests help articles based on the page you are currently viewing.
Access getting started resources or jump into Planning Center University (PCU). You can also connect with other Planning Center customers in the customer communities and see what's new by checking out the changelog.
Connect with a support agent for one-on-one help. You can email them directly from the toolbar, or schedule a phone call if you prefer.
Depending on which Planning Center product you're using, you can also contact support directly from the corresponding mobile app:
Services/People: Tap your profile icon in the top right, then tap Help to access help articles or open a ticket with support.
Check-Ins: Tap the ⚙️ settings icon in the bottom right, then tap Contact Support to open a ticket with support.
Music Stand: Tap the menu icon (three horizontal lines) in the top left, then tap Help to access help articles or open a ticket with support.
Organization administrator requests
The following Support requests can only be made by organization administrators:
Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)
Gain access to anything that was created and managed by someone else in the account
Restore or fully delete a canceled account
Request access to Giving (if there are currently no Giving administrators in the account)