Send emails to registration contacts and attendees
You can email registration contacts and attendees differently, depending on who needs the email and what information you want to send.
Emails are always sent to the primary email address on a person's profile. Emails can be sent from the profile sending the email or the organization. You can't send an email from a different profile.
Email multiple people
You can filter the attendees and send emails to the registration contacts of specific attendees, depending on an add-on, registration questions, or whatever filter you put in place. If a registration contact does not have an email listed on their profile, emails are sent to all attendees in the registration group.
Select Signups in the top navigation in Registrations.
Choose a signup from the list.
Select the Registrations tab.
Select the ⚙️ Actions button.
Choose the type of email to send from the dropdown.
Select General email to send a custom email to the registration contacts.
Select Incomplete attendee info reminder to follow up on attendees who have not completed their required attendee information (attendee questions, registration questions, and attendee information form questions).
Select Balance due reminder to follow up on attendees who still have a balance due. This sends the amount a person owes and the link to pay their balance.
Select Incomplete external form reminder to follow up on attendees who have not completed their external forms (PDF forms, People forms, and online forms via URL link).
If you chose to send a balance due or an incomplete external form reminder email, choose who you'd like to send the email to based on whether or not they have received a reminder previously or in the last X number of days.
Choose a From email address in the popup, which controls the sending name and reply-to address. Emails will always be sent from no-reply@churchcenteronline.com.
In the text box, use the text editor to add a personal message.
Select the 📎 paperclip icon in the toolbar to upload an attachment. You can only upload attachments up to 10MB each, up to 5 per email, for a total of 10MB.
Add images using the 🖼️ image icon in the toolbar, or drag and drop the image file directly into the editor. Refer to the image sizing guide for file size restrictions.
The {{ }} placeholder dropdown lets you insert dynamic text, such as the recipient's full name, the sender's first name, etc.
Select Send to send the email.
Email all attendees
If you want to email all attendees, regardless of the registration contact, you can create a People list of attendees and send them an email from the list. Setting up the list differs depending on whether you created a signup that collects named attendee information or only a simple count.
Important
Sending an email to a list requires access to People. If you do not have access, contact an administrator to request that they create the list or give you access.
To create a list that allows you to send an individual email to every attendee on a signup that collects named attendees:
Select Lists in the top navigation in People.
Select New list.
Select Add rule.
In the first dropdown, select Registrations.
In the second dropdown, select named attendee for.
In the third dropdown, select a specific event.
Search for the event in the next dropdown.
Leave with a selection of and any selected in the following dropdowns.
Check the include active attendees box.
Select Submit.
Since signups that collect a simple count of attendees do not collect information about attendees, and only accept information about the registration contact, emailing them directly from Registrations is easier. However, if you want to use a People email template or a styled Mailchimp campaign, you must create a list in People.
Select Lists in the top navigation in People.
Select New list.
Select Add rule.
In the first dropdown, select Registrations.
In the second dropdown, select registration contact for.
In the third dropdown, select a specific event.
Search for the event in the next dropdown.
Leave with a selection of and any selected in the following dropdowns.
Check the include active attendees box.
Select Submit.
Email one registration
You can email individuals from within their registration.
Select Signups in the top navigation in Registrations.
Choose a signup from the list.
Go to the Registrations tab.
Select the registration you want to email.
Under the Registration contact section, select the Email button. If you want to email someone other than the current registration contact, you can change the registration contact by selecting the Edit button first.
In the dropdown, choose the type of email to send to the registration contact.
Select Send email to send a personal message to the registration contact.
Select Resend confirmation emails to send another copy of the email registration contacts received when they submitted their registration.
Select Incomplete attendee info reminder to send a personal message to the registration contact that includes a link to complete missing information.
Select Balance due reminder to send a personal message to the registration contact that includes the balance due and payment instructions.
Select Incomplete external form reminder to send a personal message to the registration contact that includes download links for incomplete external forms.
Choose a From email address in the popup, which controls the sending name and reply-to address. Emails will always be sent from no-reply@churchcenteronline.com.
For emails that include a personal message, use the text editor to write your email.
Select the 📎 paperclip icon in the toolbar to upload an attachment. You can only upload attachments up to 10MB each, up to 5 per email, for a total of 10MB.
Add images using the 🖼️ image icon in the toolbar, or drag and drop the image file directly into the editor. Refer to the image sizing guide for file size restrictions.
The {{ }} placeholder dropdown lets you insert dynamic text, such as the recipient's full name, the sender's first name, etc.
Select Send to send the email.
Send reminder emails
You can send reminder emails to attendees and registration contacts before an event. Reminders can only be sent once per selection type, so that you can send a general reminder to all attendees or different reminders to each attendee within a certain selection type. Reminder emails are the only emails sent directly to attendees in Registrations.
Select Signups in the top navigation in Registrations.
Choose a signup from the list.
Go to the Configuration tab.
Select Reminders on the left.
Toggle General Reminders on.
Select Edit to set up your email.
Choose either all attendees or only certain attendees. If you choose only certain attendees, select the selection types you want to include.
Set the time when you'd like the reminder to be sent, anywhere from 1 hour to 4 weeks before the event.
(Optional) Check the Include custom message box to add additional information to the reminder, like custom text, images, hyperlinks, and custom formatting.
Select the 📎 paperclip icon in the toolbar to upload an attachment. You can only upload attachments up to 10MB each, up to 5 per email, for a total of 10MB.
Add images using the 🖼️ image icon in the toolbar, or drag and drop the image file directly into the editor. Refer to the image sizing guide for file size restrictions.
(Optional) If the first reminder was only sent to certain selection types, select Add another reminder to create a reminder email for a different selection type. Only one reminder email can be created for a selection type.
Select Save to save your changes. The reminder emails will be sent according to the time you chose.
To see the steps above in action, check out the video below.