Cancel or restore registrations and attendees
You can cancel an entire signup by canceling all attendees, or you can cancel individual attendees or registrations within an active signup.
If the signup is rescheduled or attendees who canceled decide they want to attend, you can restore the registrations. Attendees must be restored one by one.
Warning
When an attendee or registration is canceled, their assignments are removed and cannot be restored. If you restore an attendee, you must recreate their assignments.
Cancel all attendees in a signup
If your event needs to be canceled, you can cancel all attendees at once.
Select the Signups page in the top navigation.
Select the signup from the list.
Select the Registrations tab.
Select the ⚙️ Actions button on the right.
Select Cancel all registrations from the dropdown.
Select the Yes, cancel all of them! button.
If you need to issue refunds, you must refund each registration manually. Then you can archive the event.
Cancel a registration
You can cancel an entire registration, which will cancel all the attendees for that group at once.
Tip
From the signup's settings, you can allow attendees to cancel their own registrations using Church Center. They cannot choose specific attendees to cancel; they can only cancel the entire registration. Check out the Change signup settings article for more information.
Select the Signups page in the top navigation.
Select the signup from the list.
Select the Registrations tab.
Select the registration you want to cancel.
Select the Cancel registration button under the Attendees section.
Select the Yes, cancel it! button in the popup.
Cancel an attendee
Occasionally, you may not need to cancel the entire registration, but only certain attendees.
Select the Signups page in the top navigation.
Select the signup you need to cancel.
Select the Registrations tab.
Select the registration you need.
Scroll down to find the individual attendee.
Select the Cancel attendee button under the individual attendee's box.
Select the Yes, cancel it! button in the popup.
View canceled registrations and attendees
You can see a list of all canceled attendees and registrations for a signup in one place.
Select the Signups page in the top navigation.
Select the signup from the list.
Select the Registrations tab.
Select the Canceled tab on the left.
Canceled attendees will also be moved to the bottom of the individual registration under the other active attendees.
Restore a registration or attendee
To restore a canceled registration:
Select the Signups page in the top navigation.
Select the signup from the list.
Select the Registrations tab.
Select the Canceled tab on the left side.
Select the registration you want to restore.
To restore a registration, select the Restore registration button under the Attendees section.
To restore an attendee, scroll down to find the individual attendee and select the Restore attendee button under their section. You can only restore an attendee if they are part of an active registration with another attendee who is still active.
Select the Yes, restore it! button in the popup.
Delete a registration
Once a registration has been canceled, you can delete it. You can not delete only an individual attendee.
Warning
Once a registration is deleted, there is no way to recover it or any of its details.
Select the Signups page in the top navigation.
Select the signup from the list.
Select the Registrations tab.
Select the Canceled tab on the left side.
Select the registration you want to delete.
Select the Delete registration button under the Attendees section.
Select the Yes, delete it! button.