Introduction for group type managers
Groups with a common purpose and similar settings (such as small groups or quarterly classes) can be arranged by type. Each group type can have its own manager who has full administrative privileges for that group type.
If you're a group type manager, you can do the following:
View groups within the group types you manage.
View the calendar, reports, and resources tabs for the group types you manage.
Edit all settings within a group.
Manage the settings and defaults for your own group type.
Access the Requests page to view join requests for all groups you manage.
Add and remove managers from your group types.
Create groups within your group types.
Check out the article on permissions in Groups to learn more about what group type managers can do!
Get to know groups
If this is the first time you've set up a group, get familiar with how Groups works before adding or editing groups to your group type.
Important
Group type managers don't have access to the Tags or People pages.
Manage group settings
Most group settings are available to group leaders so they can manage their groups day-to-day. Group leaders can create and edit events, add resources, update the group description and location, manage RSVPs, and take attendance.
However, some settings can only be updated by an administrator or group type manager, and some permissions are granted to group leaders only by an administrator.
Check out the following articles to learn more about how to update settings for individual groups and group types!
View groups in Church Center
People can join groups from the public group page in Church Center. The Church Center group page lists the group's description, location, schedule, and contact information.
To get to the public group page, select the Groups page in Church Center or select View on Church Center while viewing a group in the Groups product.
When people join a group or are added to a group, their information is saved in Planning Center People. They can log in to the Church Center app or website to access the groups they've joined.
Get help and support
Any time you have questions, Planning Center's support team is here to help! Use the ? question mark icon in the toolbar to open the Help and support sidebar.
From here you can:
Search online documentation for an instant answer to your question. The toolbar also suggests help articles based on the page you are currently viewing.
Access getting started resources or jump into Planning Center University (PCU). You can also connect with other Planning Center customers in the customer communities and see what's new by checking out the changelog.
Connect with a support agent for one-on-one help. You can email them directly from the toolbar, or schedule a phone call if you prefer.
Depending on which Planning Center product you're using, you can also contact support directly from the corresponding mobile app:
Services/People: Tap your profile icon in the top right, then tap Help to access help articles or open a ticket with support.
Check-Ins: Tap the ⚙️ settings icon in the bottom right, then tap Contact Support to open a ticket with support.
Music Stand: Tap the menu icon (three horizontal lines) in the top left, then tap Help to access help articles or open a ticket with support.
Organization administrator requests
The following Support requests can only be made by organization administrators:
Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)
Gain access to anything that was created and managed by someone else in the account
Restore or fully delete a canceled account
Request access to Giving (if there are currently no Giving administrators in the account)