Add a barcode or mobile pass
Barcodes and mobile passes make checking in much quicker. A volunteer can add a barcode or mobile pass while using a manned station, so parents can scan it the next time they check in their children.
Add mobile passes and barcodes from a manned station
On a manned station, search for a person's name and then select Edit.
At the bottom of the profile, select Add a pass or Add a barcode.
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Create a mobile pass
Check the box next to the correct email address that the mobile pass should go to, or type in a new email address to send the mobile pass.
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Select Prepare Pass to send the mobile pass, and then choose Save Household to save the mobile pass to the person's profile.
Undelivered emails
View a list of the emails sent to a person through Planning Center, including those that are undelivered, from the Communication tab on their profile.
Search for a person's name using the 🔎 search icon in the top right.
Select their profile from the results.
Select the Communication tab on their profile.
Open an email highlighted in red to see if it failed or was dropped.
If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, check in Planning Center People to make sure their email address isn't blocked.
If they still do not receive emails after unblocking their email address, contact support for additional troubleshooting by selecting the question mark (?) in the toolbar in Planning Center.
Watch this video to see how you can set up a mobile pass!
People can save their mobile pass to their phone to easily access it later when they are near the location.
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If campuses exist in account settings, the person with the saved mobile pass will receive a notification on their phone.
Warning
Passes can only be scanned by 2D compatible barcode readers, such as the camera within the Check-Ins app on your Android or iOS device. However, if you're using an external barcode reader, make sure it can read 2D as well as 1D barcodes.
Save to wallet on iOS
There's two options to get the mobile pass saved to your wallet.
On your mobile device, open up the iOS mail app and select Download My Pass from the email, which will prompt you to add it to your wallet.
Open the email on a Mac and select View Pass from the email. Select save to wallet to add the pass to your iPhone.
Save to Android
You can save your mobile pass to your Android device by using an app that supports .pkpass files.
Add a barcode
Using a barcode scanner or mobile device camera, scan a barcode.
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Add a different barcode to each parent's profile, which allows either of them to check in their family quickly. When you scan the barcode assigned to one parent's profile, that parent will automatically be assigned as the checked-in by person.
After you scan the code, choose Save Household to add this barcode to the person's profile. If you'd like to add more, select Add a barcode again; you can add as many barcodes as you'd like.
Important
Barcode scanners act as external keyboards to your computer. In order for a barcode to be accepted on this page, the scanner needs to type the equivalent of "enter" after it scans the numbers. Not all barcode scanners do this by default. If your barcodes aren't scanning, most likely "enter" isn't being pressed. To test this, scan a code and press enter on your keyboard. If that works, set your barcode scanner to always type "enter" (or carriage return) after each scan. Check the manual that came with your device for instructions.
Add mobile passes and barcodes on a profile
On a person's profile, a Check-Ins editor can select Barcodes & mobile passes from the Actions button dropdown to view a list of barcodes and mobile passes created for that person.
View the barcodes and mobile passes added to the profile, and add or delete barcodes as needed.
When you add a mobile pass from this screen, the person will receive the same type of email that is sent when you create a mobile pass from a station.
After scanning the pass or barcode, the whole household will show on self and manned stations.
Send a mobile pass to several people at once by following the steps in this People article: Update people with bulk actions!