View communication history in Giving
Planning Center records every email sent and received through the system for at least three months. You can view a person's email history to make sure everything was delivered.
Tip
You can also view emails sent to lists from the Message history section of the Lists page in People. Check out the Lists overview article for more details.
View your own communication history
View your sent and received email history from the Communication tab in your profile.
Select your profile picture or initials in the top right corner of any page.
Select My profile.
Select the Communication tab.
Select the Received tab to view any emails you've received in Planning Center.
Select the Sent tab to view any emails you've sent from Planning Center.
Choose an email to view its contents.
View a donor's message history
Many donor-specific questions can be answered by reviewing the emails sent to the donor from Giving. You can access these emails from the Communication tab on a donor's profile.
Search for a donor's name using the 🔎 search icon in the top right.
Select their name from the search results.
Select the Communication tab of their donor profile.
Choose an email from the To [donor name] tab to view the message they received.
Only administrators and bookkeepers can send emails within Giving, so most donors have nothing in the From section.
Check out the table below for an overview of which emails are included on the Communication tab and which are not.
Included | Not included |
|---|---|
Donation failures | Text2Give texts |
Donation receipts | Emails sent from other Planning Center products |
Emailed statements | |
Emails sent from an administrator through Giving | |
In-kind donation acknowledgment letters (if sent) |
Undelivered emails
View a list of the emails sent to a person through Planning Center, including those that are undelivered, from the Communication tab on their profile.
Search for a person's name using the 🔎 search icon in the top right.
Select their profile from the results.
Select the Communication tab on their profile.
Open an email highlighted in red to see if it failed or was dropped.
If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, check in Planning Center People to make sure their email address isn't blocked.
If they still do not receive emails after unblocking their email address, contact support for additional troubleshooting by selecting the question mark (?) in the toolbar in Planning Center.