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Planning Center Help

Email notifications

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Emails are sent from the Calendar app periodically to notify the appropriate people when certain things occur or need to occur. The following emails are optional and can be set on the Communication tab in your profile: 

  • Approval activity

  • Event activity

  • Comments on My Events

  • New conflicts

Follow the steps below to navigate to your notifications settings.

  1. Select your profile picture or avatar in the top right corner.

  2. Select My profile from the popup to open your profile in Calendar.

  3. Select the Communication tab.

  4. Use the toggles in the Email Preferences section to toggle notifications on or off.

Tip

You will always receive emails from Event Request Form participants. 

Important

Emails are sent to the primary email address, except for Account settings. Account settings sends an email to every email address listed on an organization administrator's or billing manager's profile.

People in Calendar will always receive an email when granted higher permissions, but they are not notified if their permissions are downgraded or removed.

Approval group members

If you are a member of an approval group, you'll receive an email when:

  • You are given "Conflict Resolver" permissions.

  • There is a new request for a room, resource, or event request form that you are an approver for.

    Important

    Requests are delayed when there are pending conflicts. Once all conflicts are resolved, request emails will be sent. 

  • An event is canceled for which you previously approved a room or resource.

  • A comment is added to the Activity feed of any event you have approved a room or resource.

  • An email is sent to or from the requester in the Activity feed of a requested event for which you're an approver.

  • An event or reservation block that your approval group approved something for is deleted.

If someone adds a bunch of rooms and resources to an event, each person will receive one email with all of those requests. Unless manually sent, combined request emails do not go out until there have been no changes made to the event for 30 minutes.

Event owners

If you are an event owner, in addition to any emails above, you'll also receive an email when:

  • One of your events goes from pending to 100% approved.

  • Your event is canceled.

  • Your event has lost a conflict with another event.

  • Your event conflict is resolved by sharing the room.

  • You are made the default event owner for an event request form.

  • An emailed comment to or from a requester is in an event request form for which you are the owner or manager.

Event request form owners

If you are the event request form owner,  you will receive an email when someone submits a form. 

The person who submits the form will be emailed:

  • A confirmation with a copy of their answers.

  • An automated email when their event is approved.

  • Any discussion for “comments to the submitter” that happens in the activity feed so that they can participate via email if they don't have access to Calendar.

Troubleshoot emails

If someone with permissions in Calendar mentions they didn't receive an email, try these things: 

  • Check their profile in Planning Center People to make sure their email address isn't blocked.

  • Ask the person to add no-reply@planningcenter.com to their email address book or whitelist the email address.

Important

If the email address is not blocked, and the person has whitelisted the email address, you can check a couple more things before reaching out to Support:

  • Check the approval group for the requested room or resource to make sure the person is in it.

  • Ask them to make sure they're subscribed to the event.

  • Confirm their permissions have not changed.

If neither of these options helps, contact Planning Center Support by selecting the ? in the toolbar.