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Planning Center Help

Manage chat messages

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Once a chat conversation has been started, group and team members can send replies, reactions, GIFs, videos, and images to each other.

Reply to a message

  1. Press and hold on the message you want to reply to.

  2. Select Reply to message.

  3. Select the text box and type your message.

  4. Select the up arrow to send your reply.

View a list of who's read your message by pressing and holding on a message and selecting View read receipts in the popup.

Tip

Use the 📎 attachment and ⚡️ lightning bolt icons to add photos and GIFs to the conversation.

  1. Hover your mouse over the message you want to reply to.

  2. Select the three-dots icon next to the message.

  3. Select Reply.

  4. Type your message.

  5. Select the up arrow to send your reply.

View a list of who's read your message by selecting the word Read underneath the message.

Tip

Use the 📎 attachment and ⚡️ lightning bolt icons to add photos and GIFs to the conversation.

Edit a message

  1. Press and hold on the message you want to edit.

  2. Select Edit message.

  3. Edit your message.

  4. Select the check mark icon to save your changes.

  1. Hover your mouse over the message you want to edit.

  2. Select the three-dots icon next to the message.

  3. Select Edit Message.

  4. Edit your message.

  5. Select Save.

React to a message with an emoji

Delete a message

You can only delete messages you've created, unless you're a group or team leader.

Report a message

Notify a church leader of a problematic message by reporting it. The person whose message you're reporting will not receive a notification from Church Center.

  1. Press and hold on the message you want to report.

  2. Select Report Message.

  3. Select the reason for reporting.

  4. Select Submit.

  1. Hover your mouse over the message you want to report.

  2. Select the three-dots icon next to the message.

  3. Select Report message.

  4. Select the reason for reporting.

  5. Select Submit.

Message limitations

  • Messages are limited to 4,979 characters.

  • Videos are limited to 50GB.

  • You can send up to 10 images at a time.

Troubleshooting common chat issues

Here are some common chat issues and their fixes. If none of these address your issue, reach out to the Planning Center support team — they're happy to help!

You can't start a conversation in a group

Ask a group leader if they've enabled chat for your group. If chat is enabled for your group but you can't start a conversation, your group leader may have chosen to only allow group leaders to start conversations.

For Services teams, only a team leader or administrator can start the team/plan conversation.

You still have an app notification badge after selecting Mark all read

Non-chat notifications are also included in your Church Center app notification badge — open the app, tap the 🔔 notification bell icon, and select Mark all read to clear those notifications.

Here's how to update your notification preferences.

You can't delete a message

You can only delete messages you've created, unless you're a group or team leader.

If a message is harmful, you can report it by pressing and holding it in the mobile app or by selecting the three dots next to the message on a web browser.

You're looking for additional ways to respond or react to a message

Press and hold a message in the mobile app to see additional options, or select the three dots next to a message in a web browser.

Here are all the ways you can respond and react to messages.