Clear downloaded data
When you view a plan, chord chart, or audio file, it is downloaded to your app so you can access it offline. Clear the downloaded files and cached data from the app to free up space on your device or to erase older data from a previous version.
Clear the app database
The process for clearing the app database differs based on what type of device you're using.
On an iOS device
To clear app data on an iOS device:
Tap the menu icon (three horizontal lines) in the top right to open the sidebar.
Tap Settings in the bottom right of the sidebar.
Scroll down to the Cache section of the Settings menu.
Tap Database.
Tap Reset to clear the database.
On an Android device
To clear app data on an Android device:
Tap the menu icon (three horizontal lines) in the top right to open the sidebar.
Tap Settings in the bottom right of the sidebar.
Scroll down to the Cached Data section of the Settings menu.
Tap Saved Plans to view a list of saved plan data.
Select which plans you'd like to delete or tap Delete All in the top right.
If you selected specific plans, tap Delete in the top right.
Tap OK in the confirmation popup.
Tap the back button in the top left to go back to the Settings menu.
(Optional) If you're having trouble logging in, you can tap Clear Saved Users to help resolve login issues.
Tap OK in the confirmation popup to clear all saved login information from this device.
Delete PDFs and audio
When you download PDFs and audio from a plan, they take up space in your app's stored data.
If you need to free up space, you can either delete specific PDFs and audio files or delete them all. These files will be deleted from your device, but you can still access them from a plan and download them again later.
The process for deleting PDFs and audio differs based on the device you're using.
On an iOS device
To delete PDFs and audio on an iOS device:
Tap the menu icon (three horizontal lines) in the top right to open the sidebar.
Tap Settings in the bottom right.
Scroll down to the Cache section of the Settings menu.
Tap PDF or Audio.
Swipe left on a file and tap Delete to delete it.
(Optional) Scroll to the bottom of the list and tap Delete All to delete all PDFs or audio files.
Tap Done in the top right.
On an Android device
To delete PDFs and audio on an Android device:
Tap the menu icon (three horizontal lines) in the top right to open the sidebar.
Tap Settings in the bottom right.
Scroll down to the Cached Data section of the Settings menu.
Tap Downloaded PDFs or Audio Files.
Select which PDFs or audio files you'd like to delete, or tap Delete All in the top right.
If you selected specific files, tap Delete in the top right.
Tap OK in the confirmation popup.
Delete the app
If things aren't displaying correctly, deleting the app can give you a fresh start. This will remove all downloaded data and clear all login information.
Delete the Music Stand app from your device, then reinstall it from the App Store or Google Play.
Get help and support
Any time you have questions, Planning Center's support team is here to help! Use the ? question mark icon in the toolbar to open the Help and support sidebar.
From here you can:
Search online documentation for an instant answer to your question. The toolbar also suggests help articles based on the page you are currently viewing.
Access getting started resources or jump into Planning Center University (PCU). You can also connect with other Planning Center customers in the customer communities and see what's new by checking out the changelog.
Connect with a support agent for one-on-one help. You can email them directly from the toolbar, or schedule a phone call if you prefer.
Depending on which Planning Center product you're using, you can also contact support directly from the corresponding mobile app:
Services/People: Tap your profile icon in the top right, then tap Help to access help articles or open a ticket with support.
Check-Ins: Tap the ⚙️ settings icon in the bottom right, then tap Contact Support to open a ticket with support.
Music Stand: Tap the menu icon (three horizontal lines) in the top left, then tap Help to access help articles or open a ticket with support.
Organization administrator requests
The following Support requests can only be made by organization administrators:
Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)
Gain access to anything that was created and managed by someone else in the account
Restore or fully delete a canceled account
Request access to Giving (if there are currently no Giving administrators in the account)