Skip to main content

Send in-kind donation acknowledgments

In this section:

The last step in entering an in-kind donation is sending an acknowledgment letter to the donor via email. This letter serves as both a way to express gratitude to the donor and as a tax receipt. 

Each country has specific guidelines for the information that should and should not be included in an acknowledgment letter, according to their governing bodies. Most countries require a tax disclaimer stating that no goods or services were exchanged. 

Refer to the table for additional guidelines for your country.

Country 

Guidelines 

United States

  • Donors must obtain an acknowledgment letter to claim a tax deduction.

  • Each acknowledgment letter must include your organization's name and address, item description (but not value), and the date and location of the donation.

Canada

  • If the donor claims an in-kind donation on their taxes, they must have an official tax receipt for each donation.

  • Refer to the CRA donation receipt guidelines for more information on what should be included on each acknowledgment letter/tax receipt.

Australia

  • Giving does not support tax-deductible donations in Australia at this time. 

  • Let our support team know if you have a need for tracking tax-deductible donations!

New Zealand

  • Donors are required to provide an acknowledgment letter/tax receipt for every donation they want to claim. 

  • Refer to the Inland Revenue Department (IRD) guidelines for information on what must be included in a donation receipt.

Turn the Send acknowledgment email toggle on to send an email to the donor. Edit the email text of the letter to make it your own and add any necessary details.

  • Select the 📎 paperclip icon in the toolbar to upload an attachment. You can only upload attachments up to 10MB each, up to 5 per email, for a total of 10MB.

  • Add images using the 🖼️ image icon in the toolbar, or drag and drop the image file directly into the editor. Refer to the image sizing guide for file size restrictions.

These emails will always be sent from the organization, not an individual.

Acknowledgment letters do not need to be sent when the in-kind donation is entered. Donations will still appear on donor profiles and statements, even if the acknowledgment was not sent. 

You can send an acknowledgment letter later by selecting the donation from the In-kind donations tab of a donor's profile or the Reports page.

send_acknowledgment_letter.gif

In-kind acknowledgment letter sample

In-kind_acknowledgment_letter.png